Privacy Policy

Senzes – Privacy Policy

Last updated: 21 November 2025

This Privacy Policy explains how Senzes (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit senzes.co, make a purchase, or engage with our services. We believe in transparency, responsibility, and a refined customer experience.

1. Personal Data We Collect

A. Information You Provide

  • Name, email address, password (account creation)
  • Shipping and billing information (address, phone number)
  • Order details and communication
  • Email address for newsletter sign-ups
  • Preferences you voluntarily share for bespoke jewelry services

B. Information Automatically Collected

  • Cookies essential for website operation
  • Analytics (Shopify Analytics, Google Analytics)
  • Advertising and performance tracking (Meta Pixel)
  • IP address, device information, browser type, website interactions

We do not knowingly collect data from minors.


2. How Your Data Is Used

We process your information to:

  • Fulfil and deliver your orders
  • Manage your account
  • Operate and improve our website
  • Provide customer support
  • Send marketing communications (only with your consent)
  • Run advertising campaigns through Meta
  • Analyse performance and browsing behaviour
  • Comply with tax, accounting, and legal obligations


3. Legal Basis for Processing

We rely on:

  • Contractual necessity – order processing
  • Legitimate interest – security, analytics, business operations
  • Consent – newsletters, marketing cookies
  • Legal obligation – tax and accounting compliance


4. Sharing Your Data

We only share your data with trusted partners:

  • Shopify
  • Payment providers (Bancontact, PayPal, credit card processors, bank transfer)
  • Klaviyo (email marketing)
  • Meta (advertising)
  • Shipping carriers
  • Professional advisors (accountant, legal support as required)

Your data is never sold.


5. International Transfers

Some service providers may process data outside the EU.
They use approved mechanisms such as Standard Contractual Clauses to ensure GDPR compliance.


6. Data Retention

  • Order and invoicing data: 7 years
  • Account details: stored until you request deletion
  • Marketing data: until you unsubscribe
  • Analytics: according to provider settings


7. Your Rights

You may:

  • Access your data
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability

Contact: senzes.jewelry@gmail.com


8. Cookies

We use essential and analytical cookies, and—only with your consent—advertising cookies (Meta, Google).
You can manage or disable cookies in your browser settings.


9. Security

We apply measures including:

  • Encrypted connections (HTTPS)
  • Secure payment processing
  • Access controls and monitoring

While we strive for high security, no system is fully risk-free.


10. Bespoke Jewelry Services

For custom projects, we only collect information strictly necessary to design your piece.
We do not store additional sensitive data.


11. Updates to This Policy

This policy may be updated to reflect legal, operational, or technological changes.
The most recent version will always be available on senzes.co.


12. Who We Are

Senzes – Eenmanszaak
Operator of senzes.co
Registered address (for legal & administrative purposes only):
Blijde-Inkomststraat 1, 2140 Antwerp, Belgium
Email: senzes.jewelry@gmail.com